Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 11,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 35 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. 

To learn more about working at BHCHP, watch our video Please Click Here (https://www.bhchp.org/careers) .

Job Summary:

Hours: Full-time; Monday, Wednesday, and Friday: 8:00am - 4:30pm; Tuesday and Thursday 11:30am - 8:00pm

Our dedicated clinical and non-clinical staff works hard to bring BHCHP’s mission alive. To do that, an environment of dignity and respect where patients and staff feel safe and welcomed is vital.

The Milieu/Behavioral Manager, in collaboration with the security staff and a multidisciplinary team, is responsible for creating such an environment.  You will greet patients when coming into the building to help them navigate an array of services across the program. Given the complexity of the environment, you will help identify patient concerns and needs to determine the most appropriate services.  As a Harm Reduction Specialist, you will also help identify patients under the influence of substances and work in conjunction with security and/or medical staff to avoid behavioral escalations and keep everyone safe. We are looking for a compassionate and self-motivated individual who embraces the mission of BHCHP and is committed to delivering high-quality therapeutic understanding, counsel, and support to individuals who are heavily sedated after using drugs. In this role, you will apply harm reduction services to individuals who, having engaged in drug use, are at risk of harm from drug overdose. You will also collaborate in a team environment to prevent harm, support overdose prevention, and provide individual and group-level interventions to reduce disease transmission and increase access to care and treatment.

Responsibilities: 

• Work as part of a multidisciplinary team to assure provision of appropriate services.

• Greet patients in the lobby as they arrive and assess needs for various services, such as case management, nurse triage, appointments, need for use of phone, etc.

• Assist security staff in realizing a safe and dignified space through de-escalation of conflict and management of lobby, clinic/pharmacy waiting areas, and front sidewalk.

• Monitor patients in the lobby and clinic/pharmacy waiting areas for adherence and compliance to program rules.

• Collaborate and communicate consistently and effectively with team members to ensure events, issues, and/or problems in the assigned areas are documented.

• Assist in maintaining positive community relations.

• Attend and participate in Security Team debriefings, incident reviews, meetings, and trainings.

• Act as a role model for patients by demonstrating appropriate professional boundaries with patients and staff; respond to patient requests in a professional and courteous manner.

• Respond appropriately to emergencies by contacting appropriate staff and interacting with police, fire, and medical personnel as needed.

• Adhere to patient confidentiality standards and policies.

  Qualifications:

• Experience working with people experiencing homelessness, behavioral health issues, and/or substance use, 3-5 years preferred.

• Knowledge of the network of services available to homeless persons, and experience working with homeless persons preferable.

• Self-directed, motivated, and flexible with the ability to work independently and as part of a team.

• Strong organizational, interpersonal, and written and verbal communication skills; strong problem-solving skills required.

• Demonstrated interest in working with an underserved population.

• Narcan training preferred.

• Bilingual in English/Spanish preferred.

  Compensation and Benefits

• The compensation starts at $22.07 per hour and increases based on years of experience.

• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

  Does this amazing opportunity interest you? Then we'd love to hear from you.

  As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

  Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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