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Worker Type:

Regular

Job Highlights:

We seek an experienced Imaging Support Analyst with a passion for excellence in imaging implementation and unparalleled support. As a trusted subject matter expert, with the configuration and optimization of imaging systems. This role will serve as a technical mentor, empowering teammates with insights and best practices.

Job Summary:

Configures, implements, supports and maintains applications and technical integrations to meet the needs of the organization. Acts as a consultant on moderate to complex application and data integration issues. Serves as a coordinator and customer service representative between business operations, information technology, leadership, system users and vendors.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Troubleshoots and resolves basic application issues and provides end user support.

• Monitors applications for issues in connection with maintenance, upgrades and implementations.

• Provides routine maintenance of supported applications and systems using existing procedures. Follows and stays current with internal processes, policies and procedures.

• Acts as the primary point of contact for on-going production maintenance, support and troubleshooting. Participates in on-call and after-hours support schedules.

• Serves as an IT liaison for basic issues, implementations, and upgrades with a range of customers, including system users. Maintains a positive relationship with the customer.

• Follows tasks as assigned in project plans for routine projects in order to support meeting milestones and timeframes. Performs standard system testing both unit and integrated.

• Troubleshoots and resolves routine application issues and escalates appropriately to application team members and managers.

• May assist in training delivery for projects, updates, or upgrades.

• Reviews and analyzes the efficiency of existing systems and escalates findings to team leaders.

• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in computer science or related field, or equivalent years of experience and education

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8184000009 Imaging Third Party Applications

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)